What's the difference between a listings service like Yumbles or The Food Market and the artisan general store?
A listings service simply lists products on behalf of the artisan or supplier. Once the order has been taken, the order is then passed on to the relevant supplier. The downside of this method is that instead of receiving one parcel, you will receive multiple packages across multiple days. If something goes wrong with your order, you will have to contact the relevant supplier rather than the listing platform. At the artisan general store, we carefully pack and dispatch all orders from our base. You order will either be delivered via our 'white glove' in-house delivery team or via our carefully chosen carbon neutral delivery partners. In the unlikely event that you have a problem you simply call our office and we will be happy and able to resolve the issue to your complete satisfaction.
Why don't you offer a next day service?
The artisan general store sells the finest range of genuine artisan products. Each and every product is lovingly handmade and we think that love should be mirrored by our team. Whilst we hold many 'long shelf-life' items in stock, we like to order other items in small quantities to ensure quality & freshness is never compromised. We can assure you however, the moment we receive your order we quickly work to ensure your items are dispatched without delay. If you are concerned, please contact us and we will be pleased to answer any questions or concerns.
Yumbles has over 15,000 products by 2,400 artisans, your store seems to have far fewer.
You are correct, whilst we are adding new products each week, we are very selective with regard what makes the grade. It has to be a genuine artisan product that is not available in the main supermarkets. Most importantly it has to be of the highest quality in terms of flavour. A good example of this is can be seen by our range of Marmalade. Currently we only stock marmalade by Clare's Preserves and the reason for this is quite simply because of the outstanding and unsurpassed quality.
Is your service environmentally friendly?
One of the key benefits of using our service over that of a listings service is that of an environmental nature. When you order from the artisan general store, your order is despatched from our location in one neat package. In essence if you order ten items from us, there is one fulfilment process, if you order those ten same items from a listing service the environmental impact will be ten-fold as each item is despatched from a different location.
I live in the Surrey area, how will my order be delivered?
In most cases deliveries within the Home Counties and parts of London will be delivered by our artisan team. Where this is not practical we use a carbon neutral delivery partner.
I've seen a lot in the press and on TV about lack of hygiene in the delivery process by the big stores.
All our in-house deliveries are made using the latest hybrid vehicles with a focus on hygiene. Orders are packed by our own staff in a clean and completely hygienic environment so you never need be concerned about the spread of bacteria etc. Our in-house delivery team are always happy to show you their vehicle if you have any concerns.
How do I contact you?
You can use the chat facility on the website, email or call 07972 584 153. We are always happy to help and can talk confidently about EVERY product on the store and how best to pair it.
Is your checkout service secure?
We use Stripe and Paypal, two of the most secure platforms on the market today.
My delivery arrived damaged.
The team at the artisan general store personally pack and dispatch all items purchased from the store. This usually ensures that your order will arrive in optimum condition. If you do have a problem, please contact us via email attaching images of the issue so that we can resolve the problem to your complete satisfaction.