Delivery – True artisan goods, by their very nature, contain few preservatives and as such the store holds little stock. Whilst this means we can't provide an 'amazon style' next day service, it does mean that your order will always arrive in optimum condition. The moment your order is received, the relevant artisan will dispatch the required items, usually for next day delivery to us. Unlike sites like Yumbles and The Food Market, we are not a listings site (a listing site purely takes the your order before passing the details on to the artisan. The downside of this is that if you order ten items you will receive ten from each artisan. Not only is this highly inconvenient but it also has a negative impact on the environment). With the artisan general store you can rest assured that you will receive the one delivery, which has been carefully packed by our artisan team.


Upon receipt at the general store, these items will be despatched via the routes detailed below.


Royal Mail Tracked 48 with Signature – (£4.00) aim to deliver your parcel in 2 to 3 working days of receipt and includes full online tracking, SMS/email recipient notifications and a SafePlace option if no one is home.


Courier delivery – (£6.00. Orders over £50 in value qualify for free delivery). All parcels are placed on a next day delivery service and, where possible, we always use a courier that provides a one hour delivery window. Please check your delivery for damage before signing. All damage must be reported within 24 hours of taking delivery. To report damage, email including an image of the box and damaged item/s along with your order number.


This service excludes the following destinations: The Highlands & Islands of Scotland and Northern Ireland, Isle of Man and Isles of Scilly. Please contact us by email to order.


Direct Delivery by the Artisan General Store – (£3.00. Orders over £50 in value qualify for free delivery). The following postcodes are covered by our in-house delivery team – SM, RH, KT and CR. Our delivery team will deliver at a mutually convenient time and will call or text 30 minutes prior to making the delivery. Upon delivery, the goods will be unpacked for you (our colleague will also answer any questions you might have with regard the items).

Christmas Hamper Deliveries - Hamper prices include delivery by either our in-house team or our carbon neutral delivery partners.

Overseas Delivery - Please email to discuss your requirements.


In our on-going commitment to quality, hygiene and our focus on the environment, all in-house deliveries are made using the latest 18 plate KIA Niro Hybrids…officially the world’s most fuel-efficient vehicle (December 15, 2016 the Kia Niro officially received a Guiness World Record title for the lowest fuel consumption driving across the USA from coast to coast (hybrid car)).


If you have any questions around delivery, please email

the artisan general store limited
Fetcham Park House, Lower Road, Fetcham, Surrey KT22 9HD, UK
t: 07972 584 153
Company No:11283755
Vat Registration No: 291 1087 11
copyright the artisan general store 2019
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