Delivery – Upon receiving your order, your items will be selected and carefully packed in to straw filled boxes by our team. We try to use as little plastic as possible, however we do need to carefully protect to fragile items. The artisan general store and its team take hygiene very seriously and all items are cleaned and inspected prior to despatch.

Royal Mail Second Class with Signature – (£2.95) aim to deliver your parcel in 2 to 3 working days of receipt. This service is only suitable for orders under £20 (not including shipping)

Royal Mail Second Class with Signature – (£4.10) aim to deliver your parcel in 2 to 3 working days of receipt and includes full online tracking.


Courier delivery – £6.00. All parcels are placed on a next day delivery service and, where possible, we always use a courier that provides a one hour delivery window. Please check your delivery for damage before signing. All damage must be reported within 24 hours of taking delivery. To report damage, email including an image of the box and damaged item/s along with your order number.


This service excludes the following destinations: The Highlands & Islands of Scotland and Northern Ireland, Isle of Man and Isles of Scilly. Please contact us by email to order.


Direct Delivery by the Artisan General Store – £3.00. The following postcodes are covered by our in-house delivery team – SM and KT. Our delivery team will deliver at a convenient time and will call or text 30 minutes prior to making the delivery. Upon delivery, the goods will be unpacked for you (our colleague will also answer any questions you might have with regard the items).

Christmas Hamper Deliveries - Hamper prices include delivery by either our in-house team or our carbon neutral delivery partners.

Overseas Delivery - Please contact us and we will provide a quote.


In our on-going commitment to quality, hygiene and our focus on the environment, all in-house deliveries are made using the latest 18 plate KIA Niro Hybrids…officially the world’s most fuel-efficient vehicle (December 15, 2016 the Kia Niro officially received a Guiness World Record title for the lowest fuel consumption driving across the USA from coast to coast (hybrid car)).


If you have any questions around delivery, please email

the artisan general store limited
Fetcham Park House, Lower Road, Fetcham, Surrey KT22 9HD, UK
t: 07972 584 153
Company No:11283755
Vat Registration No: 291 1087 11
copyright the artisan general store 2019
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